The brand new 520 room Hyatt Place New York, Times Square is seeking an experienced Executive Housekeeper who will lead the Housekeeping staff in the highest levels of cleanliness, Guest Satisfaction and service standards. The Executive Housekeeper will manage performance, communicate feedback, administer discipline and train the housekeeping team in the successful performance of their jobs.?
Ensures service, technical skills, and other training occurs throughout the property to support successful daily operations.
Establishes a presence with team members on the property and actively solicits team member feedback.? Utilizes an open door policy and reviews team member engagement results to identify and address team member problems or concerns.? Ensures team members are treated fairly and equitably.
Demonstrates and communicates drivers of guest satisfaction; ensures core elements of the service strategy are in place to produce the desired results
Is highly visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels, and overall satisfaction
Observes service behaviors of team members and provides feedback to individuals and/or supervisors.? Continuously strives to improve service performance
Reviews financial Departmental statements to understand the department's performance versus budget and expenses.?
Manages costs within the Department budgeted parameters.
Monitors guest survey results and other data to identify areas of improvement.? Reviews findings with hotel team and ensures appropriate action is taken.
Makes decisions and oversees team performance, removes obstacles to success and ensures adequate resources are available to achieve business results
Creates a synergistic team and work environment that consistently delivers positive results and continuously strives to improve these results
Ensures Department meets franchise standards
Ensures the property is a safe and secure facility for guests and team members
Communicates and ensures execution of hotel emergency procedures
Maintains departmental key control.
Maintains deep cleaning program.
Acts as Manager on Duty as required.
Conducts monthly department meetings.
Attends weekly staff meetings.
Complete projects as determined by the General Manager.
Familiar with and able to direct all fire, life and safety procedures and train staff in the appropriate fire, life and safety procedures
FSD Certification Preferred. Must be capable of completing the requirements for certification of Hotel Fire Safety Director within the first 6-8 months of employment. (Classes and certifications paid by the employer)
Previous hotel Management experience with proven success in leadership of teams
Opening Hotel Experience preferred
Three years of Housekeeping Experience preferably with Hyatt
Previous Management experience as an Executive Housekeeper
Proven success in guest service results
College degree preferred
Strong financial knowledge required
Knowledge of Microsoft Office, Internet, and property management system (opera)
Ability to work a flexible schedule, including weekends and holidays
Drive for Results demonstrated through successful performance in prior leadership positions
Time Management skills to meet commitments across multiple departments and roles
Customer Focus to consistently deliver optimal employee and Customer Satisfaction
* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.