The 5's Colleague Resource Center --Team Oriented environment providing telephone support to Retail banking colleagues by answering questions regarding Huntington policies, procedures, customer service issues, and systems, with an emphasis on coaching and service resolution.
Providing phone support to Huntington Retail banking colleagues by answering questions regarding Huntington policies, procedures, customer service issues, and systems
Resolving complicated customer issues through completion, within service level
Recommending process improvements for internal and external customer service
There are service level goals, but no sales goals associated with this position
Eligible for participation in Recognizing Exceptional Performance [REP] incentive program
High School Diploma
Minimum of 1 year of banking experience required
Other Preferred Traits and Characteristics:
Associate's Degree preferred
Knowledge on the account opening requirements, Argo Teller, ATM support, CD/IRA regulations and Lending Policies preferred
Supervisory or leadership experience is an added plus
Proven ability to successfully resolve complex customer service issues
Excellent written and oral communication skills
Team player, with a genuine enthusiasm for providing \"Simply the Best\" service
PC and Internet proficient
Hours: We offer a variety of Flexible schedules which can include: mornings, evenings, split shifts, etc. as needed to accommodate staffing level and volume for the Retail Solutions Center. Full time Position at 40 hours per week. Phone Support Center hours of operation: Monday - Friday 8:30am - 7:00pm, Saturday 8:30am - 3:00pm and Sunday 10:00am - 3:00pm. Flexible schedules Monday -- Friday, with every other Saturday shift required. Approximately one Sunday shift per quarter.
EEO/AA Employer/Minority/Female/Disability/Veteran/Sexual Orientation/Gender Identity Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details. Huntington does not accept solicitation from Third Party Recruiters for any position.
Associated topics: bank teller, branch, client, customer service, customer service representative, deposit, saving, service associate, service representative, teller
* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.