The SALES MANAGER will generate group business in designated market segment and maximize revenue profitability using proactive sales activities in accordance with established hotel brand standards.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Prospect for new business through solicitation, networking, cold-calling.
Improve hotel visibility by conducting outside sales calls/blitzes, attending trade shows and market segment related events
Design and deliver marketing promotions and campaigns involving direct mail, social media, ads, etc.
Meet or exceed established monthly, quarterly and annual targeted sales goals and profit margins
Maintain an active list of accounts to ensure continuous relationship development
Develop and execute monthly focused and aggressive action plans
Communicate with internal business partners on upcoming group needs, VIP clients, meeting functions.
Maintain and secure repeat business through client satisfaction and loyalty.
Maintain knowledge of industry and trends in market, particularly amongst competitor set.
Maintains regular attendance and is consistently on time.
Maintains high standards of personal appearance and grooming, which include compliance with the dress code.
Performs any other duties as requested by supervisor.
Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties of the position.
DESIRED COMPETENCIES, WORK SKILLS, AND KNOWLEDGE
To perform the job successfully, an individual should demonstrate the following competencies. Other competencies not listed may be required for specific positions. The requirements listed below are representative of the knowledge, skills, and/or abilities required.
Associate demonstrates ORGANIZATIONAL SUPPORT
Associate follows corporate and hotel brand standards.
Willing to take an unpopular stand if necessary when complying with policies.
Observes and adheres to safety and security procedures, promoting a safe work environment.
Associate demonstrates INITIATIVE
Seeks out new assignments and assumes additional duties when necessary.
Identifies areas that would improve the operation and generates suggestions.
Able to reach effective solutions, poses good questions, consults helpful resources, and does not stop at the first answer he/she comes across.
Organizes resources, performs tasks, and coordinates with other functions to most effectively and efficiently perform work responsibilities and accomplish objectives on a timely basis.
Manages assignments and responsibilities without becoming overwhelmed.
Strives to increase productivity.
Associate demonstrates effective PROBLEM SOLVING
Identifies and resolves problems in a timely manner, using intuition and experience to complement data.
Develops alternative solutions.
Works well in group problem solving situations.
Gathers and analyzes information skillfully.
Associate demonstrates WORKPLACE RESPECT to all associates
Demonstrates knowledge of EEO policy and promotes a harassment-free environment.
Shows respect and sensitivity for cultural differences.
Associate demonstrates effective ORAL /WRITTEN COMMUNICATION
Practices attentive and active listening with all employees.
Actively participates in meetings, contributing ideas to improve the company.
Associate demonstrates excellent CUSTOMER SERVICE SKILLS
Solicits customer feedback to improve service.
Personally demonstrates a commitment to customer service by anticipating and responding promptly to guest needs.
EDUCATION AND EXPERIENCE REQUIREMENTS:
Minimum of4 years of progressively responsible management experience inGroup Sales within a 200+ room full-service hotel; OR 4 year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major and5 years of experience in Sales within a 200+ room full-service hotel or related professional area.
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
Ability to interpret and perform basic computer functions. Experience with SalesPro and Hilton OnQ is preferred.
The work environment normally entails the following:
Indoor work environment
Exposure to cleaning chemicals throughout the day
Minimal to moderate noise levels consistent with hotel environment
During the course of performing the physical demands of this position, associates are expected to observe and adhere to safety and security procedures, promoting a safe work environment.
The physical activity normally entails the following attributes.
Walk more than 1/3 of the time
Sit more than 2/3 of the time
Use hands to finger, handle, or feel 10' percentage of time
Reach with hands and arms 25 ' of time
Talk or hear 75' of time
Lift up to 10 lbs.
Push / pull up to 10 lbs.
Our company does not discriminate against its associates or applicants because of race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, sexual orientation, veteran status, physical or mental disability or medical condition. Equal employment opportunity will be extended to all persons in all aspects of the employer-associate relationships, including recruitment, hiring, advancement, compensation, benefits, training, promotion, transfer, discipline, layoff, recall and termination. Every reasonable accommodation will be made for disabled associates.
Resumes and applications for employment will be evaluated on the basis of qualifications to meet the requirements of the position and ability to perform the requirements of the position.
See Job Description above.
Associated topics: director of sales, leader, management, manager, manager of sales, principal, sales executive, sales leader, sales management, supervisor
* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.